Buying a Guide
We want to make the process of buying a guide as easy, quick and above all safe as we can for you. We try very hard to ensure that our terms are fair, our service is quick, and our guarantee is as good as it can be.
Cicerone guides are sold on this site at the prices indicated, with postage costs as appropriate depending on where you are and how many guides you buy.
We offer free UK FIRST CLASS postage. International orders by AIRMAIL - Airmail postage charges can be found here (note: we are unable to deliver to a PO BOX address overseas).
If you are not happy with the guide, please contact us to sort out a return, or to arrange to swap it for an alternative guide. No quibbles, no fuss, we just sort it out.
Unfortunately, due to technical restrictions, eBooks can not be returned to us. If you have a problem with your eBook then please contact our staff, or see our Digital Books Information page.
Method of payment
We accept Visa, Mastercard, Switch/Maestro. Your shopping on the Cicerone website is secure and we are certified by Instant SSL as a secure site. All transactions take place on a secure server.
Unfortunately we cannot take SOLO, AMEX, Diners Club, or Laser cards.
Cicerone also accept PayPal
To use PayPal as your method of payment, simply go to the checkout as normal and select PayPal as your method of payment. You will then be directed to PayPal to enter your details.
There is no VAT on book purchases made within the UK. However VAT is chargable on all of our eBooks. Prices on our website include VAT where applicable.
Duty and Customs
We are not aware of any duty and customs charges that apply to our retail sales of books. However, if there are any such charges, these are the responsibility of the purchaser as we have no control over these costs.
BookSource is Cicerone’s distribution partner. BookSource is a professional book distributor based in Glasgow. We keep our books in their warehouse, all our orders go to them, they pack and post our books to you, and send all payments to us. Your internet order will go directly to them and they will send it straight to you.
We do this for two main reasons.
Firstly, so we can be sure to give all our customers the best possible professional service, however large or small they may be.
Secondly, so we can concentrate on the work of publishing high quality guides, keeping them up to date and accurate, and telling all our customers and users about them.