Digital Books FAQs
The following FAQ's provide further information about the eBooks available to purchase from the Cicerone website
Q: What is an Adobe eBook?
A: An ebook made to be read with the Adobe's ebook software, Adobe Digital Editions.
Q: What software do I need to read Adobe eBooks?
Q: Which computers/devices can I read Adobe Reader eBooks on?
A: A full list of compatible devices can be found here.
Q: Do your Adobe eBooks work on the Sony Reader?
A: Yes, Adobe has released a version of Adobe Digital Editions for the Sony Reader PRS-505.
Q: Can Cicerone eBooks be read on an iPad?
A: Yes, you will need to use the free Cicerone Guides App. More details about how to download your eBook onto an iPad can be found here.
Q: Can Cicerone eBooks be read on an iPhone?
A: Unfortunately Adobe has not yet released a version of Adobe Digital Editions that will digitally secure Adobe ebooks on an iPhone.
Q: Why should I use the Adobe eBook format instead of another format?
A: Adobe Digital Editions can be used on Windows and Mac computers, allowing for a little more versatility between those two operating systems. Adobe Digital Editions is a new program from Adobe that's made specifically for eBooks and will be developing even further in the future.
Q: Can I print Adobe eBooks?
A: Yes, our Adobe eBooks are printable. You can print your eBook up to 3 times per month. You will only be able to print from your eBook on the first download. So please ensure that you download your eBook onto the computer that you would like to print from.
Q: Can I read my Adobe ebook on a new or second computer?
A: Yes, you can.
1. Install Adobe Digital Editions on the new/second computer.
2. Activate with the same Adobe ID that you used when you originally downloaded your ebook.
3. Sign into your Adobe ID
4. Open Adobe Digital Editions
5. Click on the Library button (looks like 3 books, at the left of the page)
6. Click on the downward arrow next to the word LIBRARY
7. Click on Authorize Computer
8. Login to the View Orders page to download the ebook.
Troubleshooting FAQs
Q: I tried to download my book but was taken to a blank white page.
A: Look in your downloads folder. There should be a donwload link in here. Double click on this to start the download. This problem occurs with Safari Users.
Q: I'm being asked to use an Adobe ID. I need more information about that.
A: In order to download your ebook to multiple computers, you can sign into your account with Adobe by using an Adobe ID on each computer where you'd like to use the ebook.
To make sure this process goes smoothly, we recommend that you install the newest version of Adobe Digital Editions and Activate it with an Adobe ID before you purchase any Adobe ebooks.
1. Sign into your Adobe ID
2. Open Adobe Digital Editions
3. Click on the Library button (looks like 3 books, at the left of the page)
4. Click on the downward arrow next to the word LIBRARY
5. Click on Authorize Computer
If you don't remember your Adobe ID or need additional information, please see Adobe's ID FAQs.
Q: I downloaded my Adobe ebook but now I can't find it.
A: Adobe ebooks will automatically download to a folder called "My Digital Editions", which is in your My Documents folder. If you don't have that folder, you probably need to install Adobe Digital Editions, and you can download it here.
SAFARI USERS: you will also be able to find your book in your downloads folder.
Q: Adobe Reader or Adobe Digital Editions opens but there is no ebook displayed.
A: This is a known issue of Adobe's. There are a few different things that could be causing this:
1. Temporary Internet Files folder is full -
Adobe uses your temporary internet files folder to transfer ebooks to the My ebooks/My Digital Editions folder after downloading. If this folder is full, your download won't be able to complete.
In Internet Explorer, go to Tools > Internet Options. In the middle section called "Temporary Internet Files" click the "Delete Files" button.
Then, return to the My Account page to try the ebook download again.
2. Your .ascm file is not opening -
Look on your Desktop or in My Documents for a folder called My Digital Editions. If there is a file ending in .ascm, right-click on it, click Open With, and select Adobe Digital Editions.
Q: I see the ebook title in the Digital Editions library, but when I click on it nothing happens.
A: Try double-clicking on the title. If that doesn't work, click the arrow to the left of the title, then click "Open".
Q: The text is too small to read.
A: Either at the top or the bottom of the screen, there is a box with a percentage in it. There is a - one side of it, and a + on the other. Click the + button to increase the percentage, and the text will become larger.
