Search Inside

Look inside our books using Google Book Search. Please note that this will take you to an external website. To search our website please use the search box at the top right of the screen.

Frequently Asked Questions


Questions about the website and ordering and delivering


Buying a Guidebook

We want to make the process of buying a guidebook as easy, quick and above all safe as we can for you. We try very hard to ensure that our terms are fair, our service is quick, and our guarantee is as good as it can be.

Cicerone guidebooks are sold on this site at the prices indicated, with postage costs as appropriate depending on where you are and how many guidebooks you buy.

We offer free UK FIRST CLASS postage. International orders by AIRMAIL - Airmail postage charges can be found here (note: we are unable to deliver to a PO BOX address overseas).

Our guarantee

If you are not happy with the guidebook, please contact us to sort out a return, or to arrange to swap it for an alternative guidebook. No quibbles, no fuss, we just sort it out.

Ebooks

For further information on our ebooks please see our  Digital Books Information page.

For further information on our individual routes, please see our routes information page

 

Method of payment
 

Cards accepted

We accept Visa, Mastercard, Switch/Maestro. Your shopping on the Cicerone website is secure and we are certified by Instant SSL as a secure site. All transactions take place on a secure server.

Unfortunately we cannot take SOLO, AMEX, Diners Club, or Laser cards.

Cicerone also accept PayPal

To use PayPal as your method of payment, simply go to the checkout as normal and select PayPal as your method of payment. You will then be directed to PayPal to enter your details.

VAT

There is no VAT on book purchases made within the UK. However VAT is chargable on all of our eBooks. Prices on our website include VAT where applicable.

Duty and Customs

We are not aware of any duty and customs charges that apply to our retail sales of books. However, if there are any such charges, these are the responsibility of the purchaser as we have no control over these costs.

About BookSource

BookSource is Cicerone’s distribution partner. BookSource is a professional book distributor based in Glasgow. We keep our books in their warehouse, all our orders go to them, they pack and post our books to you, and send all payments to us. Your internet order will go directly to them and they will send it straight to you.

We do this for two main reasons.

Firstly, so we can be sure to give all our customers the best possible professional service, however large or small they may be.

Secondly, so we can concentrate on the work of publishing high quality guides, keeping them up to date and accurate, and telling all our customers and users about them.

BookSource issue their own invoicing documentation for us. Don’t let this worry you at all – they are doing it on our behalf. In terms of privacy, BookSource and ourselves hold all your information totally confidentially, and solely for the purposes of processing the transaction. Find out more information on our Privacy Policy and on payment security.

 


Next: Buying a Route

Recent blog post
Frequently Asked Questions

How can I prepare for walking at altitude?
Answer »

How much is postage and packing?
Answer »

More Q&A…

© Cicerone, 2017 | Terms & Conditions | Site Map | Contact Us