We are committed to protecting the personal information of all of our users. We use secure systems to hold any information. We do not share personal information with third parties except to allow us to take orders and deliver guidebooks and other products and services to our users.
In handling any personal information, Cicerone acts as a data controller. We can be contacted at our offices at Juniper House, Murley Moss, Oxenholme Road, Kendal, Cumbria, LA9 7RL or by Contact Form here. Cicerone is incorporated in England, company number 03690943.
Cicerone has a healthy dialogue with users of our guidebooks and other services. We welcome this as it helps us improve our guides and the parts of the world we cover. This will include update information about changes that have taken place since the route was published. It is important to confirm such update information before publishing it so we share it with our authors and, with their agreement, we amend the app route data.
We regard users to have consented to the use of the information provided, in update notes and in due course in our guides and apps, and also to have consented to us passing contact details to our authors. Although it will usually be Cicerone responding to users, sometimes the details can only be resolved by direct communication with authors, where the author has agreed to do this.
Please note that we do not include details of correspondents in update notes, guides or apps. We are happy to do so if you wish, but only with your express consent.
In normal use the Cicerone Guides app collects no user data. By using the 'Something not right? Tell us' function, the Cicerone Guides app opens your device's email app and composes an email to Cicerone with any update information the user can enter themselves. By sending this email, Cicerone collects the user's email address and any information included within the email subject and main body. Other than for the uses identified above, Cicerone will not distribute the user's data for any other purpose.
From time to time we may contact selected consumers to research whether our products are matching your needs. This is generally by email, and may be on a regional basis.
You have important rights in relation to any personal information held about you. You can exercise these rights through contacting Cicerone using the Contact form here or within the app. These rights are:
- The right to review the information
- The right to ensure that your information is corrected where it is not right
- The right to restrict usage and the right to object to any information we hold
- The right to withdraw consent (where consent is the basis of holding the information) and the right for the data to be erased.
- In addition, you have the right not to be subject to automated decision making and profiling without notice and, in most cases, your consent. Cicerone does not do this.
These rights are subject to Cicerone’s legal and contractual duties outlined above.