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In the meantime, the following information may help you resolve the download error:

Downloading your eBook to a PC or Mac

Please ensure that you have Digital Editions Installed before downloading your ebook.

Finding your eBook in your 'My Cicerone' Account


You can also download your eBook through the ‘My Account’ button.


  • Sign in to your account. The eBooks you have purchased will be displayed here.
  • To read your eBook you'll need to have the Adobe Digital Editions software installed. Click on the link to download the eBook to your PC or MAC. More details about how to download your eBook onto an iPad can be found here.
  • Adobe Digital Editions should automatically launch and your eBook will appear in the library

Downloading your eBook onto an iPad

Please see our iPad information page for details.

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Frequently Asked Questions

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