For delivery times and postage costs, see our Shipping Policy. For returns, see our Refund Policy. Below are answers to some other common ordering questions.
Can I change my delivery address?
BookSource processes orders very quickly, so we can't edit them once they've been sent to our warehouse. However, if you placed your order within the last 30 minutes, we may be able to help with changes to the delivery address or order details. Please call us on 01539 562069, and we'll do our best to help.
Can I cancel my order?
BookSource processes orders very quickly, so we can't cancel them once they've been sent to our warehouse. However, if you placed your order within the last 30 minutes, we may be able to help with cancellation. Please call us at 01539 562069, and we'll do our best to help. Our office is open from 9am to 5pm, Monday to Friday, so cancellations cannot be processed outside these hours.
Why haven't I received my order confirmation email?
We will always send you an order confirmation email after you have placed an order. If you have not received one, it may be for one of the following reasons:
- Your email may be in your spam folder.
- The email address you provided with your order is incorrect. You may have mistyped it or used an alternative email address by mistake. Please check any other accounts, such as your work email or other personal accounts, that you might have used for the order.
- Your order has not been finalised. Please get in touch with us to check whether we have received your order.
Is there tracking available for my order?
You can check the status of your order anytime by logging into your Cicerone account, where you can view your order history and the status of current orders. We'll also send an email to confirm your order and another one once your order has been dispatched.
We currently don't offer tracking or expedited shipping due to the substantial cost.
Where can I buy your guidebooks if I don't live in the UK?
Our guidebooks are for sale on our website or through online outlets worldwide including Wordery and Amazon. In some European countries (Belgium, the Netherlands, Denmark, France, Germany, Switzerland, Italy, and Spain), you may find Cicerone guidebooks in travel bookstores; otherwise, they can order them for you.
I'm in the US, will I need to pay tariff and customs charges?
As of April 2025, books and maps are exempt from the new US tariffs. It is possible, however, that there may be longer delays than usual at US customs.
Alternatively, you can buy an eBook and get your guide immediately, or buy from a US retailer like Amazon.com or a book store like Powell's and Boulder Books.
Who are BookSource?
BookSource, a professional book distributor based in Glasgow, handles Cicerone's books and orders on our behalf. You can learn more about them on their website.