How do I buy an ebook?

Click the buy button on the selected guidebook. If there is no specific button for an ebook then an ebook is not available for this title. Purchase the ebook using the standard checkout procedure, making sure your email address is correct as this is associated with your ebook. You need to ensure that you have opened an account, and not used a guest checkout option. The ebook will be added to your library in your Cicerone Account, ready for download.

How do I download my ebook?

If you have not done so already, you will need to register for a Cicerone account using the same email address you used to place your order.

  1. Firstly, please make sure you've got an eBook reading app on your device
  2. Log in to the member area on the Cicerone website to see your user library
  3. Click on the book cover
  4. Click 'Generate file' (You must wait a few seconds for the file to generate, rather than clicking multiple times. Each click uses a token from your allowance.) The button will change to 'Download ePub' when the book is ready to download.
  5. Ensure you have a reliable wifi connection before clicking the link - we don't recommend using mobile data for this. The download may take a few minutes. A little wheel should indicate it's downloading, the files are quite big as there are maps and photos so it may take a while even on a fast connection. Please be patient. Clicking more than once restarts the process and will, after 3 attempts, lock you out of the ebook file.
  6. Download the file to wherever you prefer it to be saved. It may have been automatically saved to your device's default saving location. We suggest saving to a cloud storage location so it's then easy to upload into your preferred eBook reading app.
  7. If you've got an eBook reading app installed then the file will usually open there.

NB: There is a rotating wheel indicating that the file is downloading. If you have waited a couple of minutes and this is still spinning (it will not always stop automatically), check to see if you have the file in your downloads folder.

Having issues downloading to an iPad or iPhone?

Files app

Struggling to find your e-book? Due to recent Apple software updates if you are unable to locate your e-book please check your file folder as it may have been added there.

Can you download to a Kindle device or app?

Our ebooks are not compatible with Kindle devices or apps. You can, if you prefer, buy any Cicerone guide as a Kindle book from Amazon directly.

What is the format of the ebook?

Cicerone ebooks are in ePub format. An ePub is a stream of text and images that can be redistributed and resized to adapt to the size of the screen on which the book is being read. It is possible to change the font and size of the text in an ePub to improve readability. This makes the ePub format ideal for reading on mobile devices and on screen but unsuitable for printing.

How do I read an ebook?

To be able to read the ebook you must have an e-reader app on your device. Most devices usually have a default e-reader installed, such as iBooks or Google Play Books, both of which you can use to read our ebooks. There are many other e-reader apps which you may prefer to use. We would recommend Adobe Digital Editions as it is a free platform designed for reading ePubs bought from any retailer (other apps, e.g. Kobo, may be linked to a particular ebook retailer).

What is the life of your ebook?

Your ebook will be available for as long as this book is in print. Once the book is out of print it will no longer be available to download from your Cicerone library. Any existing copies of the ebook that you have downloaded will still be available to read so we strongly recommend saving the ebook to cloud storage so you can access it forever.

If a new edition has been published, then a new epub will be available to purchase and download.

How many times can I download the ebook?

There is a limit set on our ebook downloads but it should be sufficient to cover your main devices. We suggest you save the ebook in cloud storage so you can access it from here as many times as you like. Please contact Cicerone if you need additional access tokens.

Can I print my ebook?

Due to anti-piracy protections, you are not able to print your ebooks. Always remember that you can buy a bundle of both printed book and ebook at a discounted price.

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