Cicerone App FAQs

The Cicerone App is a digital version of our trusted guidebooks, enhanced with GPS-enabled maps and mapped facilities to give you extra confidence on the trail. You’ll find expert-curated routes crafted by authors who know each area inside out, tools to help you plan with confidence using detailed facilities information and local landmarks, GPS-enabled maps you can download for signal-free navigation, and an adventure library that keeps your purchased guides close at hand.

The printed or eBook versions contain all the route information you need. However, the app offers the convenience of GPS navigation and interactive maps for all your guidebooks, wherever you are. Use it alongside your printed guide or eBook to enjoy both the detail of a book and the ease of digital navigation, or use it alone as your digital guide on the trail.

The app is compatible with most modern smartphones running iOS or Android. Specific version requirements are listed in the app store.

The app is free to download, and you can add routes you’d like by purchasing them on the Cicerone website. Once purchased, they’ll appear in your app, ready to download and use on your device.

On iPhone (iOS):

1. Open the App Store on your iPhone.
2. Search for Cicerone.
3. Tap ‘Get’ to download and install the app.
4. Once installed, sign in to your Cicerone account (if you already have one) using the same email address you used for your purchase.
5. Confirm your email through the link sent to you.

On Android:

1. Open the Google Play Store on your phone or tablet.
2. Search for Cicerone.
3. Tap ‘Install’ to download and install the app.
4. Once installed, sign in to your Cicerone account (if you already have one) using the same email address you used for your purchase.
5. Confirm your email through the link sent to you.

Yes, there is a free sample route from our Short Walks Windermere, Ambleside & Grasmere guide in your library to get you started. Try it for yourself before purchasing other routes. The free route can't be swapped for another one.

Yes. Maps and facilities information can be downloaded in advance, allowing you to navigate without an internet connection, which is especially useful in remote areas.

In partnership with Lovell Johns, Cicerone has developed mapping that covers the UK, Europe and parts of the rest of the world at a variety of scales. This mapping is highly flexible, allowing authors to add important details and remove information that is not helpful to the reader. Our expert authors have added route lines from GPX files to help you find your way.

Your device will notify you when updates are available through the App Store or Google Play. We would recommend that you keep the app up to date to benefit from new features and improvements.

Yes. The app’s interface language follows your device’s system language settings. If you’re unsure how to change this, check your device brand's support pages, as the language can’t be changed in the app.

Books for the app can be purchased through the Cicerone website. Find the book you’d like to buy, click on the app version and select ‘buy’. You can then proceed through the usual checkout process. As you are purchasing a digital product, you will receive an email with download instructions after checkout.

1. On the Cicerone website, click ‘My Account’ in the top right-hand corner.
2. Put your email address in the email address field and click ‘continue’.
3. Add in your first name, last name and a secure password.
4. Click continue.
5. The account will need to be activated by the email you will now receive.
6. You can now view your order history, books, profile, address book and subscriptions.

1. Go to ‘My Account’ on the top right of the Cicerone homepage. This has to be done through the website, rather than the app.
2. Enter the email address associated with your account.  
3. Click ‘Forgotten your password?’ at the bottom.  
4. Check the email is correct, then click ‘reset’.  
5. Follow the instructions in the email you receive to reset your password.

After purchasing a book on the Cicerone website, open the app and tap the download icon next to the title. The book will then be available for use on your device, and you can use it offline once you’ve downloaded the maps. The maps are downloaded separately to the books.

Yes. You can access your purchased books on multiple devices using the same account. You'll need to download the Cicerone app on that device, then sign in to your account on each device to download your library.

Your purchases remain available in your account indefinitely. Once you purchase an app book, you can download and use it whenever you like. Unlike eBooks, there isn’t an expiry date.

If you can't see your book showing in the app, don't worry. Check that your Cicerone app account uses the same email address you used to purchase the app product. If you think you may have ordered using the wrong email address, please contact info@cicerone.co.uk, and we can manually update the email address on the order for you.

To free up space, you can remove a downloaded book from your device without losing your purchase. Go to your profile in the app, select ‘Downloads’ and click the delete icon for the title you wish to remove. You can always re-download it later.

If you’ve reinstalled the app, make sure you’re logged into the same Cicerone account you used to make your purchases. Your routes and guidebooks are linked to your account, so once you’re logged in you can simply tap the download icon next to each title to restore them for offline use.

Cicerone has a 30-day no-quibble returns policy, which means that if you’re not satisfied with the app product you’ve purchased, you can contact us at info@cicerone.co.uk and we’ll issue a refund.

We welcome all your feedback on the Cicerone app. You can contact us at info@cicerone.co.uk, and Matt, Louise or Amie will get back to you. We will share your comments with the wider team and use them to improve our product.