Website orders going to EU countries
4 minute read
It is probably not news that the UK has left the current trading arrangements with the EU from 1 January 2021. Things have changed a fair bit, especially around paperwork, customs clearances, VAT and international shipping. Unfortunately, these impact sales to real people as well as retailers and wholesalers in the EU.
We remain absolutely and totally committed to our mission of providing trusted information and inspiration for walkers, trekkers, mountaineers and cyclists to have a great adventure. We want you to trust Cicerone to guide you on your next adventure, wherever or whatever it may be.
But some things are going to make fulfilling your needs a bit harder.
It is clearly going to be a bit chaotic getting everything through, even if we at Cicerone and our distribution partner BookSource have done all out planning perfectly (which is unlikely as it's still a bit unclear what we are planning for in some areas and we depend on mail services and couriers in the UK and elsewhere getting things right too).
Over the next three months whilst things settle down a bit, we are recommending that you consider ordering from EU based online retailers, although we will continue to ship direct as well. We appreciate we are still in the midst of the pandemic, so travel may not be top of everyone’s agenda, but Cicerone customers do seem to like to plan ahead.
EU-based online retailers
These include Amazon with amazon.fr, amazon.de, amazon.it, amazon.es and perhaps others we have lost track of. All have solid supply routes from the UK.
One client, the Brussels shop Anticyclone des Acores is associated with Cicerone’s Belgium-based distributor Craenen and holds or can readily access the complete range of Cicerone guides and ship throughout the EU. The web address is:
For other countries and those for whom amazon is anathema, other sites include:
France - https://www.maptogo.fr/en/
Germany & Austria - https://www.freytagberndt.com/
Denmark - https://www.scanmaps.dk/
Latvia - https://www.karsuveikals.lv/en/
Likewise these larger national websites have good supply from the UK. Smaller ones may be a bit less robust.
Another possibility is ordering from one of the main UK sites and seeing how they do. Again, there is amazon.co.uk, but also wordery.com and bookdepository.com (which is part of Amazon for those who wish to buy elsewhere).
Where you have bought a book from another retailer, please register it in your Cicerone account (it is easy to open an account, this gives you a library of your Cicerone guides). It doesn’t matter where you bought it. This will give access to updates, GPX files and Cicerone newsletters.
WE WILL CONTINUE TO DELIVER ORDERS DIRECT FROM CICERONE
Not everything will be perfect so please expect things to take a bit longer and for there to be the occasional glitch!
- Web orders will be delivered in single copies to ensure that deliveries get through without excessive complexity. Each shipment will be limited to under €22. Where you order more than one book, we will split the order into individual books.
- We have had to assess our postage costs, already quite low in European terms, and have settled on £3 per book, untracked.
- We will provide a tracked/signed for option for an extra £5 so a tracked book would cost £8 in total, from the end of January onwards. This should help some items get there quicker and hopefully prevent anything going missing.
- We have tested a signed-for option but this causes too many problems to be viable – Cicerone users don’t sit around waiting for the world to come to them!
Virtually all Cicerone guides are available as eBooks – in a format called ePub so they work on phones, tablets and desktops as you prefer. We know most customers love the printed books, so do we and we work hard on the walks, treks and design to get them right and looking great, but the eBooks are great as well, and are especially useful on a phone.
eBooks will continue to be available direct from Cicerone as well as from Amazon, Apple, Google and others.
Thanks for your understanding, the last thing we want to do is to make getting onto the mountain, trek or trail harder, frankly it’s the exact opposite of our mission. Likewise we don’t want to lose the direct links between us as publisher and you as most valued customers, but we have to be realistic, it's likely to be a bit confused over the next few months. We appreciate that it adds some complexity, but new rules coming mid-2021 may help a little.
Please do tell us where we can do better with all this. We really welcome your comments on this and everything else.
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