Ordering and Delivery
How much is postage and packing?
All orders to UK delivery addresses are sent FREE by Royal Mail 1st Class.
For Europe, we need to make a small postal charge of £3 per book. To avoid unnecessary customs and VAT charges, all books are currently despatched in single book parcels. If you are buying more than one book, please be aware that your total order will be split into separate parcels.
For the rest of the world, the postal charge is £5 per book.
How long does delivery take?
We aim to process and ship your order within 1-2 working days. Both the Cicerone office and our warehouse, BookSource, are closed over weekends and Bank Holidays.
All UK orders are sent First Class and should arrive the following day. International orders are sent by airmail, European deliveries should arrive in 7-10 working days, however currently (as at early 2021) we are experiencing postage delays into Europe due to border restrictions. Please allow up to 30 working days for deliveries to the rest of the world.
Currently we do not offer expedited shipping but please call 01539 562069 before placing your order if you'd like to discuss this.
I don’t live in the UK. Where can I buy your guidebooks?
Our guidebooks are for sale on this website or through many online outlets including Wordery, Amazon and BookDepository.
In some European countries (Belgium, the Netherlands, Denmark, France, Germany, Switzerland, Italy and Spain) you may find Cicerone guidebooks in travel bookstores.
In the US there is reasonable availability through the main chains bookstores and outdoor specialists.
Can I change my delivery address?
If you have already placed your order and need to change your address please call us on 01539 562069 and we will see what we can do. However BookSource process orders very quickly and it is often not possible to change an address once an order has been placed.
Our no quibble refund policy
If you are not happy with the guidebook you have ordered please return it to us in perfect condition with a note of your contact details. We will then arrange a refund or an exchange for an alternative Cicerone guidebook.
If you do not wish to pay for return postage (for overseas orders) we may be able to offer a discount voucher on a new purchase instead - please contact us for further information.
If our catalogues and website have not been crystal clear about the contents of the guide, please let us know.
Who are BookSource?
In terms of privacy, BookSource and ourselves hold all your information totally confidentially, and solely for the purposes of processing the transaction.
Will I be able to get Cicerone guidebooks to a particular area or country when I am visiting there?
In the UK, our guidebooks to Scotland, the Lake District, Peak District and Snowdonia are readily available in these regions.
In some places you should have no difficulty finding Cicerone guides. So in the French Alps, Dolomites and Switzerland you will often be able to find Cicerone guides that cover these areas. Other parts of Europe and worldwide have been more challenging for us to find reliable stockists, although we work at improving this all the time.
We would strongly recommend buying the guidebook before you leave, so that you can use all the planning information in the guidebook to get the best from your trip, and be sure that you have the guide before you depart. In peak summer seasons, always try to order your guidebook at least two weeks before departure. We would hate you to be disappointed if the guidebook you need is not available locally.
Terms and Conditions
Read our full Terms and Conditions